Quality Improvement Plan
If Red Cross transportation is required for any appointments or family outings, the POA is expected to call Red Cross directly to arrange this. Also, the Power of Attorney is expected to make sure that there is an escort leaving with the resident. If there is no escort available, staff will be unable to release resident to Red Cross as per policy. The phone number for Red Cross is 705-721-3313. This is to address the large amount of time spent by the nurses to organize and reorganize transportation around availability of the Red Cross Van, appointments and availability of escort arranged by POA. By streamlining the process to the POA and Red Cross, this will give the nurses more time to assess and deliver the care required for your loved ones. If you have any questions, please do not hesitate to contact me.
Director of Resident Services